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Phone Call Guidelines for Newly Diagnosed Diabetes Patients

We ask that you call Dr. Bishop daily between 1 pm and 5 pm after your child is discharged from the hospital or after initial education in the office. The purpose of these calls is to:

  • Help you adjust your child’s insulin dose
  • Teach you how to analyze the blood sugar information you are collecting
  • Answer any questions you may have regarding your child’s diabetes

We often talk to patients daily for the first 1-2 weeks, after which time the frequency of the calls will decrease.

The phone number to use during this time period is: (248) 869-3636 (ENDO). Press 1 to talk with Dr. Bishop. Please note that this is a line for urgent calls and while there may not be an urgent matter at the time, this is the correct number for you to call.

After frequent contact is no longer necessary, we are still happy to discuss insulin doses with you, though we ask that you then call our general office phone number at (248) 347-3344 so that we can review your child’s blood glucose numbers during our regular business hours. You should watch for 3-4 day patterns of high or low blood sugars occurring at the same time of day.

Non-Emergent Phone Calls

For non-emergent calls, please call between 8 am and 5 pm on weekdays.

Examples of non-emergent calls include:

  • Most medication / diabetes supply refill requests (see below for exception). Refills can often be accomplished by asking your pharmacy to fax us a refill authorization. Our fax number is (248) 305-6845. You can also request a refill online.
  • "Running numbers," i.e., discussing patterns of blood sugars that do not need to be addressed emergently (see below)
  • Schedule changes and vacation planning
  • General questions you have regarding diabetes management

If you are unable to call during business hours but have concerns regarding blood sugars, feel free to fax blood sugar numbers or email Dr. Bishop, along with a contact number. We will make every effort to get back to you the following business day.

Emergent Phone Calls

Dr. Bishop is available after hours (between 5 pm – 8 am) Monday through Friday and on weekends and holidays for any urgent question or emergency. To reach her, please call (248) 869-ENDO (3636). An automated system will respond. Press 1 to leave a message for her and she will call you back.

Examples of emergent/urgent situations include:

  • Questions concerning sick-day management for a current illness. HAVE BLOOD SUGAR AND KETONE VALUE AVAILABLE WHEN MAKING CALL.
  • Moderate to large ketones, with or without illness, that are not decreasing with the sick-day management guidelines/flowsheet
  • Recurrent low blood sugars unresponsive to usual treatment
  • Hypoglycemic seizure
  • Multiple day patterns of low blood sugars discovered in the evening or on a weekend, requiring likely insulin dose adjustments prior to the next business day
  • Insulin prescription refills if insulin is unavailable to your child for the next scheduled insulin injection. We ask that refill requests be made during business hours. There will be a $10 fee for refill requests made after hours or on weekends.

In addition to the emergent situations listed above, we encourage you to call should you have any concerns about your child's health related to his or her diabetes that you do not feel can wait until the next business day.

Office phone: (248) 347-3344
Emergency phone: (248) 869-ENDO (3636)
Office fax: (248) 305-6845

Dr. Jacalyn Bishop - Pediatric Endocrinologist Novi, MI - Endocrine Kids - pediatric endocrinologist near me - diabetes in children - Addison's Disease

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